Privacy Policy

Last updated: September 2025

Introduction

YourBalance is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms or enquiry forms
  • Book a consultation
  • Subscribe to our communications
  • Contact us via email or phone

This information may include your name, email address, phone number, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer service
  • Schedule and manage consultations
  • Send you information about our services
  • Improve our website and services
  • Comply with legal obligations

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

  • To service providers who assist us in operating our website or conducting our business
  • When required by law or to protect our rights
  • In connection with a business transfer or merger

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Your Rights

Under the UK GDPR, you have the following rights:

  • The right to access your personal data
  • The right to rectification of inaccurate data
  • The right to erasure of your data
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing

To exercise any of these rights, please contact us using the information provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For more information about how we use cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

YourBalance
10 Bridge Street, Truro TR1 2AA, United Kingdom
Phone: +44 1872 932 764
Email: [email protected]